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Orders placed using a PRE-ORDER CODE (these are known as PRE-ORDERS):
Pre-Orders are delivered to the school and handed out to students approximately 2-3 weeks after picture day. *The only exception would be if you chose to pay the shipping fee at checkout. Your pictures would then be mailed directly to your house.
All orders placed after the pre-order code expires are mailed to the address provided at checkout. Please note that shipping charges will be applied.
A Pre-Order code is given out to families BEFORE picture day by the school. The code is unique to your student’s school. This code expires MIDNIGHT the day of pictures. The benefits of using the pre-order code are: free delivery to school, as well as special offers and pricing.
An Access Key is a combination of 8 numbers & letters that is unique to your student. This access key can only be used AFTER a student receives his/her web sheet. Using this Access Key, families can visit our website www.modernimagesonline.com to view a small picture proof of the student and place an order.
If your pre-order code is not working, it is most likely because it has expired. NO WORRIES! Please wait 2-3 weeks after picture day for a web sheet to be delivered to your student at school. This web sheet contains your student’s new, unique access code that can be used to view and order pictures on our website
A WEB SHEET is a piece of paper containing your student’s image, name and access key. A Web Sheet is delivered to all students that take a photo, regardless of whether they ordered or not. You can use the access key from the Web Sheet to place an online order at any time.
We know web sheets do not make it home occasionally:) Please click on the “Need Access Key” link at the top of the home page. This link will guide you through the steps to finding the correct access key.
Contact your school’s office for the date our photographers will be back at your school for Picture Make-Up Day. Please send your student to school dressed for picture make-up day. If your student is having his/her picture RETAKEN, they must return the web sheet, filled out as to why a retake is needed, along with any pictures ordered.
MIDDLE SCHOOL students must have a parent signature on their web sheets to have a picture RETAKEN. A student getting his/her picture taken for the first time does not need to bring anything to make-up day.
All class composites are delivered to the school AFTER make-up day, even if home delivery is chosen. Class composite orders placed after October 1, will be mailed to the address provided at checkout.
Please click here to find your access key (Find Access Key)
Picture orders containing physical prints are delivered 2-3 weeks after ordering.
Digital orders are delivered shortly after ordering. Please note that if digital orders are placed on a weekend or holiday, it may take 1-5 days for delivery.
An email containing links to the digital images is sent to the email address provided at checkout. Typically, this email is delivered shortly after an order is placed. However, if digital images are placed over the weekend or a holiday, this email containing your links will be delayed 1-5 business days. Also, please check your junk folder for this email. Or search your inbox for it using [email protected].
If you did not receive your digital order, please click here to Contact Us.
Unfortunately, our software does not allow our customers to place different jobs into the same cart to checkout. You will need to order each different school/dance studio/sports league separately. Please contact customer service if you need help with this.
Click here to Contact Us and leave a message.
Due to the lack of participation from your teammates on photo day, our software was not able to generate a team presentation. An 8×10 individual poster of equal value is substituted for the team presentation.
Click here to Contact Us and leave a message. We will contact you within 3 business days.
Click here to Contact Us and leave a message.
After placing your composite order online, you will receive an email with instructions on how to submit image numbers to us for your composite. If you did not receive this email within 2 weeks, please reach out to us
Framed dance composites can be picked up at your dance studio. Please contact your dance studio to see if composites have been delivered. If framed composites are ordered during the off season, they will need to be picked up at our business location.
Un-Framed dance composites are mailed to the address provided at checkout.
Statuettes are outsourced. For this reason, they are mailed separate from any other items you may have ordered. Expect statuettes to be mailed to your home 6-8 weeks after placing your order.
